Privacy Policy

At Branexa Limited, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, purchase or use our software products, contact our customer support team, or otherwise interact with our services.
For the purposes of applicable UK data protection law, Branexa Limited is responsible for the personal information described in this Privacy Policy.

01. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:
  • Full name
  • Email address
  • Billing address
  • Telephone number, where provided
  • Account information
  • Purchase and transaction history
  • Software licence or access information
  • Customer support communications
  • IP address
  • Browser type
  • Device and operating system information
  • Website usage and diagnostic information
  • Cookie and preference information
  • Information required for fraud prevention and account security
Where one of our software products or online tools allows you to upload or submit text, images, audio, video, documents, or other content, we may also process that content as necessary to provide the requested functionality.
We aim to collect only information that is reasonably necessary for the relevant purpose.

02. How We Collect Information

We may collect personal information when you:
  • Visit or browse our website
  • Create an account
  • Purchase a software product or digital service
  • Download or access a product
  • Use an online software feature
  • Submit files or content to a supported tool
  • Contact customer support
  • Subscribe to marketing communications
  • Complete forms on our website
  • Interact with cookies or similar technologies
We may also receive limited information from service providers that support our business, such as payment processors, hosting providers, fraud-prevention services, analytics providers, or customer support systems.

03. How We Use Your Information

We may use personal information to:

  • Process and manage purchases
  • Provide access to software products and digital services
  • Deliver downloads, licences, or account access
  • Operate and maintain our website
  • Provide customer support
  • Respond to questions and service requests
  • Maintain account and transaction records
  • Improve our software, website, and services
  • Diagnose technical problems
  • Protect our website and users from fraud or misuse
  • Maintain website and account security
  • Comply with legal, tax, accounting, and regulatory obligations
  • Send service-related communications
  • Send marketing communications where permitted
  • Measure and improve website performance
  • Develop and improve product functionality
We do not sell or rent your personal information to third parties.

04. Lawful Basis for Processing

We process personal information only where we have an appropriate lawful basis. Depending on the circumstances, this may include:
  • Contract: Where processing is necessary to provide a software product, digital service, account, purchase, or other service you have requested.
  • Legal Obligation: Where we need to process or retain information to comply with applicable legal, tax, accounting, regulatory, or fraud-prevention requirements.
  • Legitimate Interests: Where processing is reasonably necessary for purposes such as website security, fraud prevention, service improvement, business administration, troubleshooting, and protecting our services, provided those interests are not overridden by your rights and interests.
  • Consent: Where you have actively provided consent, such as for certain marketing communications, optional cookies, or other optional processing.
Where we rely on consent, you may withdraw your consent at any time.

05. Orders and Payments

When you purchase a product or service, we may collect information required to process and manage the transaction, such as:
  • Your name
  • Email address
  • Billing information
  • Order details
  • Product information
  • Transaction status
  • Payment confirmation
  • Licence or access information
Payment transactions may be processed by third-party payment service providers. Where payment information is submitted directly to a payment processor, Branexa Limited may receive transaction confirmation and limited payment-related information rather than your complete payment card details.
Payment providers process information according to their own privacy and security practices.

06. Software, Uploaded Content and Automation Features

Some Branexa products may include software functionality involving text processing, image editing, video processing, audio processing, transcription, smart algorithms, automation, or similar technologies.
Depending on the product, processing may take place:
  • Locally on your device
  • Through Branexa-operated systems
  • Through infrastructure or technology provided by third-party service providers
Where you voluntarily upload text, images, audio, video, documents, or other files to an online feature, those files may be processed only as necessary to provide the requested service and for other purposes disclosed at the time of collection.
Where appropriate, additional product-specific privacy information may be provided for individual services.
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals unless this is clearly disclosed and permitted under applicable law.

07. Customer Support

When you contact us for customer support, we may collect your:
  • Name
  • Email address
  • Order or transaction details
  • Product information
  • Technical information
  • Device information
  • Screenshots or files you voluntarily provide
  • Messages and correspondence with our support team
We use this information to investigate problems, answer questions, provide technical assistance, and improve our products and services.

08. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential functionality and improve the user experience.

Cookies may be used for purposes such as:
  • Maintaining website functionality
  • Remembering account or session information
  • Maintaining security
  • Remembering user preferences
  • Measuring website performance
  • Understanding how visitors use our website
  • Supporting analytics or marketing where permitted
Cookies that are strictly necessary for providing requested website functionality may be used without optional consent where permitted by law.
Where consent is required for analytics, advertising, or other non-essential technologies, these technologies will only be used after the appropriate consent has been obtained.
You can manage available cookie preferences through our website’s cookie controls or through your browser settings.

09. Marketing Communications

Where permitted by applicable law, we may send information about:
  • New software products
  • Product updates
  • New features
  • Special offers
  • Promotional campaigns
  • Service announcements
  • Branexa news
You can unsubscribe from promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential service messages, such as purchase confirmations, security notices, licence information, account notifications, or important product communications.

10. How We Share Information

We may share limited personal information with trusted service providers where necessary to operate our business. These may include providers of:
  • Website hosting
  • Cloud infrastructure
  • Payment processing
  • Email delivery
  • Customer support systems
  • Security and fraud prevention
  • Website analytics
  • Software infrastructure
  • Data storage
  • Professional accounting or legal services
We only disclose information that is reasonably necessary for the relevant service.
We may also disclose information where required by law, regulation, court order, legal proceedings, or requests from authorised government or regulatory authorities.
We do not sell personal information to third parties.

11. International Data Transfers

Some of our service providers may operate or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the information receives protection consistent with applicable UK data protection requirements.
Depending on the destination and service provider, these measures may include recognised adequacy arrangements, contractual protections, the UK International Data Transfer Agreement, an approved UK Addendum, or other legally recognised safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
  • The type of information
  • Whether you maintain an account
  • The duration of our relationship with you
  • Purchase and transaction requirements
  • Customer support requirements
  • Security and fraud-prevention needs
  • Legal and regulatory obligations
  • Tax and accounting requirements
  • The need to establish, exercise, or defend legal claims
When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request transfer of eligible personal information
  • Withdraw consent where processing is based on consent
  • Raise concerns about how your information is being processed
Some rights are subject to legal conditions and exemptions.
To exercise your rights, contact us at: [email protected]
We may need to verify your identity before processing certain requests.

14. Data Protection Complaints

If you have concerns about how Branexa Limited collects or uses your personal information, please contact us first at: [email protected]
We will review data protection complaints appropriately and respond in accordance with applicable UK requirements.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.

15. Security

We use reasonable technical and organisational measures designed to protect personal information against:
  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction
Depending on the service, these measures may include encrypted communications, access controls, secure hosting infrastructure, monitoring, authentication, and other appropriate security measures.
However, no internet transmission, computer system, or electronic storage method can be guaranteed to be completely secure.
If you believe your account or personal information may have been compromised, please contact us as soon as possible.

16. Third-Party Websites and Services

Our website or software products may contain links to third-party websites, platforms, applications, or services.
Branexa Limited is not responsible for the privacy practices of independent third parties.
We encourage you to review the privacy policies of third-party services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:
  • Changes to our products or services
  • Changes to our data-processing practices
  • New technologies
  • Legal or regulatory developments
  • Security or operational requirements
When material changes are made, we will update the Last Updated date displayed at the top of this Privacy Policy and provide additional notice where required.
We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or your data protection rights, please contact us.
  • Company Name: Branexa Limited
  • Customer Service & Privacy Email: [email protected]
  • Company Address:
    UNIT A
    82 JAMES CARTER ROAD
    MILDENHALL
    BURY ST EDMUNDS
    UNITED KINGDOM
    IP28 7DE