Service Delivery Policy

This Service Delivery Policy explains how Branexa Limited provides software, digital products, licences, downloads, and online services purchased through our website.

As our products are supplied digitally, no physical shipping is required unless a specific product page expressly states otherwise.

1. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Depending on the product or service purchased, access may be provided through:

A download link
Your customer account
An order confirmation page
A licence or activation key
An email sent to the address provided during checkout
Direct access to an online software service

Most digital products are made available shortly after successful payment.

In some cases, additional verification, technical processing, manual setup, or account activation may be required.

2. Digital Product Delivery

Digital products may include:

Downloadable software
Desktop applications
Digital tools
Software licences
Activation keys
Digital files
Online software access
Subscription-based services
Other electronically supplied content

Where a product is available for immediate delivery, access information will normally be displayed on the website or sent electronically after payment has been confirmed.

Customers are responsible for providing a valid and accessible email address when placing an order.

3. Estimated Delivery Time

Most digital products and services are delivered or activated immediately or within a short period after successful payment.

Where manual processing is required, we aim to provide access within 1–2 business days, unless a different timeframe is stated on the relevant product page.

Delivery times may occasionally be affected by:

Payment verification
Fraud-prevention checks
Technical problems
Server or hosting interruptions
Account verification
Product configuration requirements
Incorrect customer information
Circumstances outside our reasonable control

Any estimated delivery time is provided as a general indication and does not override your statutory rights.

4. Download Links and Licence Information

Where a product requires a download link, licence key, or activation information, the relevant details may be provided through your account, order page, or confirmation email.

Customers should ensure that:

Their email address is entered correctly
Their email account can receive messages from us
Spam or junk folders are checked if an email is not received
Downloaded files are stored securely
Licence keys and account credentials are kept confidential

If you do not receive access information within the expected timeframe, please contact us at:

Customer Support Email:
[email protected]

5. Online Services

Some Branexa products may be accessed directly through a browser or online platform rather than downloaded.

For these products, service delivery normally occurs when:

Your account is activated
Access credentials are provided
The purchased feature becomes available
Your subscription or service plan begins

Availability may depend on internet connectivity, browser compatibility, system requirements, maintenance, or third-party infrastructure.

6. Software Compatibility

Before purchasing downloadable software, customers should review any system requirements, operating system compatibility, hardware requirements, or other technical information displayed on the relevant product page.

Where applicable, products may require:

A supported version of Windows, macOS, Linux, Android, or another operating system
Sufficient storage or memory
Internet connectivity for activation or certain features
Supported browsers
Additional software components

Where compatibility requirements have been clearly disclosed before purchase, Branexa Limited cannot guarantee that software will function on unsupported devices or systems.

This does not affect any mandatory rights you may have under applicable UK consumer law.

7. Failed or Delayed Delivery

If you have paid for a product but have not received the expected download, licence, account access, or service activation, please contact us.

Please provide:

Your full name
Email address
Order number
Product name
Date of purchase
A brief description of the issue

We will review the order and may:

Resend the download link
Reissue licence information
Restore account access
Provide activation assistance
Correct an account or delivery error
Provide an alternative delivery method
Offer another appropriate remedy where required

Under the Consumer Rights Act 2015, paid digital content must meet applicable requirements including satisfactory quality, fitness for purpose, and conformity with its description.

8. Technical Issues After Delivery

Delivery of digital content does not mean that customers lose their statutory rights if the software or digital content is faulty.

If a delivered product does not work as described, please contact our support team.

Depending on the circumstances, we may provide:

Troubleshooting assistance
Updated files
Repair or correction
Replacement digital content
Licence reactivation
Configuration assistance
Another remedy required under applicable law

UK consumer law provides remedies for digital content that does not conform to the contract, including repair or replacement in appropriate circumstances.

9. Service Availability and Maintenance

We aim to keep our online services available and operational.

However, temporary interruptions may occur because of:

Scheduled maintenance
Emergency maintenance
Software updates
Security updates
Hosting problems
Network failures
Third-party service outages
Events outside our reasonable control

Where reasonably possible, we will take steps to restore affected services promptly.

We do not guarantee uninterrupted or error-free access unless expressly stated in the relevant product agreement.

10. Updates and Product Changes

Software products may receive updates, corrections, compatibility improvements, security patches, or feature changes from time to time.

Where updates are necessary to maintain functionality, security, or legal compliance, customers may be required to install or accept those updates.

Material changes to paid services will be handled in accordance with applicable contractual and consumer-law requirements.

11. No Physical Shipping

Branexa Limited primarily supplies software, digital content, and online services.

Unless clearly stated otherwise on a product page:

No physical product will be shipped
No shipping carrier will be used
No tracking number will be provided
No physical shipping fee will be charged
No customs declaration is required for delivery
No physical return address is required for digital products

12. Digital Content and Cancellation Rights

Some digital products may be supplied immediately after purchase.

Where applicable UK law requires customer consent before digital content begins during a cancellation period, we may ask you to expressly request immediate supply and acknowledge the effect this may have on your cancellation rights.

The rules for downloadable and streamed digital content differ from those applying to physical goods.

Please review our Refund & Cancellation Policy for further information.

13. Customer Responsibilities

Customers are responsible for:

Providing accurate order information
Providing a valid email address
Reviewing product requirements before purchase
Protecting account credentials and licence keys
Maintaining suitable hardware and software
Following reasonable installation and activation instructions
Contacting us promptly if a delivery issue occurs

14. Restrictions and Compliance

Access to certain products or services may be restricted where required by applicable laws, regulations, sanctions, export controls, payment-provider rules, or other legal requirements.

Branexa Limited reserves the right to refuse or suspend a transaction where completing the transaction would violate applicable law or a binding legal obligation.

Any restriction will be applied subject to applicable consumer rights.