Terms of Service

Welcome to Branexa Limited.

These Terms of Service (“Terms”) govern your access to and use of our website, software products, digital tools, downloadable applications, online services, subscriptions, and related services (collectively, the “Services”).

By accessing our website, creating an account, purchasing a product, downloading software, or using any of our Services, you agree to these Terms.

If you do not agree with these Terms, you should not use our Services.

Nothing in these Terms is intended to exclude or restrict any rights that cannot lawfully be excluded under applicable UK consumer law.

1. Eligibility

You must be at least 18 years old to purchase products or enter into a contract with Branexa Limited.

If you are under 18, you may only use our Services with the involvement and permission of a parent or legal guardian where legally permitted.

You are responsible for ensuring that your use of our Services complies with all laws applicable to you.

2. Our Services

Branexa Limited provides software, digital products, and online tools that may include:

Text processing and writing tools
Image editing and design software
Video creation and editing tools
Audio and transcription tools
Automated software tools
Downloadable applications
Browser-based tools
Digital licences
Subscription-based services
Other creative and productivity software

Specific features, system requirements, compatibility information, pricing, and delivery methods are described on the relevant product pages.

3. Digital Products and Software Licences

Unless otherwise stated, software purchased from Branexa Limited is licensed rather than sold.

Subject to payment of all applicable charges and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable right to use the relevant software for its intended purpose.

You may not, except where permitted by applicable law or expressly authorised by us:

Resell or redistribute the software
Share licence keys with unauthorised users
Copy the software for commercial redistribution
Remove copyright, trademark, or proprietary notices
Circumvent licence controls or access restrictions
Attempt to gain unauthorised access to protected components
Use the software in violation of applicable law
Use our intellectual property to create misleading or unauthorised derivative services

Nothing in these Terms limits any rights you may have under mandatory law regarding interoperability, backup copies, or other legally permitted activities.

4. Accounts

Some Services may require you to create an account.

You agree to:

Provide accurate and current information
Maintain the confidentiality of your login credentials
Keep your account details updated
Take reasonable steps to prevent unauthorised access
Notify us if you suspect your account has been compromised

You are responsible for activities carried out through your account where those activities result from your failure to take reasonable security precautions.

We may suspend an account where reasonably necessary for security, fraud prevention, legal compliance, or investigation of misuse.

5. Orders and Payments

When you submit an order, you are offering to purchase the relevant product or service subject to these Terms.

An order is not necessarily accepted until payment has been successfully processed and we provide confirmation or access to the purchased product.

You agree to provide accurate:

Name
Email address
Billing information
Payment information
Account information

Payments may be processed by independent payment service providers.

We may refuse or cancel transactions where reasonably necessary due to:

Payment failure
Suspected fraud
Pricing or technical errors
Legal or regulatory requirements
Sanctions restrictions
Product availability issues
Abuse of our Services

Where we cancel a paid order and no product or service has been supplied, we will provide an appropriate refund where required.

6. Pricing

Prices are displayed on the relevant product or checkout page.

We may change prices for future purchases at any time.

Price changes will not normally affect purchases that have already been completed unless required by law or agreed with you.

Where an obvious pricing error occurs, we may correct the error before accepting the order.

Applicable taxes will be displayed or handled in accordance with relevant legal requirements.

7. Digital Delivery

Our products are primarily supplied electronically.

Delivery may take place through:

Download links
Customer accounts
Licence keys
Activation codes
Confirmation emails
Browser-based access
Subscription activation

Please review our Service Delivery Policy for more information.

No physical shipping is provided unless expressly stated on a product page.

8. Cancellation and Refunds

Your rights to cancel a purchase or receive a refund depend on the nature of the product or service and applicable UK consumer law.

For immediately supplied digital content, we may request your express consent to begin supply during the statutory cancellation period and your acknowledgement that your cancellation right may be affected once supply begins.

Where digital content does not conform to the contract, consumers may have statutory remedies including repair, replacement, or price reduction.

Please review our Refund & Cancellation Policy for further details.

Nothing in our refund policy limits your statutory rights.

9. Software Quality and Consumer Rights

Where applicable, digital content supplied to UK consumers must comply with the statutory standards required by the Consumer Rights Act 2015.

This may include requirements that digital content is:

Of satisfactory quality
Fit for a particular purpose made known to us
As described

Applicable remedies may include repair, replacement, or price reduction in certain circumstances.

These statutory rights apply independently of any commercial warranty we may provide.

10. Automated Processing and Technology Features

Some Branexa products may use machine learning, automated classification, transcription, processing, or data analysis technologies.

Automated or system-assisted results may not always be accurate, complete, suitable, or error-free.

You are responsible for reviewing outputs before relying on them for important decisions.

Unless expressly stated otherwise, our software tools are not intended to provide:

Legal advice
Medical advice
Financial advice
Professional certification
Guaranteed factual conclusions

You should independently verify information where accuracy is important.

11. User Content

Certain Services may allow you to upload or submit:

Text
Images
Audio
Video
Documents
Designs
Other digital content

You retain ownership of your content.

You grant Branexa Limited only those rights reasonably necessary to host, process, transmit, convert, analyse, or otherwise handle your content to provide the requested Service.

You confirm that you have the necessary rights and permissions to upload and process any content you submit.

You must not submit content that:

Infringes third-party intellectual property rights
Violates privacy or data protection rights
Is unlawful
Contains malicious software
Is submitted without required permission
Is intended to facilitate unlawful activity

Product-specific rules may apply to particular tools.

12. Intellectual Property

Unless otherwise stated, all rights in our:

Website
Software
Branding
Logos
User interface
Graphics
Documentation
Product descriptions
Source materials
Databases
Original content

belong to Branexa Limited or its licensors.

You may not copy, reproduce, distribute, commercially exploit, or create unauthorised derivative works from our proprietary materials except as permitted by law or with our written permission.

Third-party trademarks and software remain the property of their respective owners.

13. Open-Source and Third-Party Components

Some products may include or interact with open-source software, third-party libraries, APIs, plugins, or external services.

Where separate open-source or third-party licence terms apply, those terms may govern the relevant component.

Third-party services may also be subject to their own terms and privacy policies.

Branexa Limited does not control independent third-party services and is not responsible for their availability or conduct except where applicable law provides otherwise.

14. Prohibited Uses

You must not use our Services:

For unlawful purposes
To commit or facilitate fraud
To distribute malware, ransomware, viruses, or malicious code
To attack, disrupt, or overload systems or networks
To gain unauthorised access to accounts or systems
To bypass security or licence controls
To scrape or extract data in violation of law or contractual restrictions
To infringe intellectual property rights
To violate privacy or data protection rights
To impersonate others fraudulently
To harass, threaten, or unlawfully target individuals
To create or distribute unlawful content
To interfere with the operation of our website or Services

We may suspend or restrict access where we reasonably believe a user has breached these rules.

15. Security

You must not:

Introduce malicious code
Attempt unauthorised penetration testing
Exploit software vulnerabilities
Circumvent authentication
Interfere with service infrastructure
Attempt to access restricted systems

If you discover a potential security vulnerability, please contact us rather than attempting to exploit it.

16. Service Availability

We aim to maintain reliable access to our Services, but uninterrupted availability cannot be guaranteed.

Services may temporarily be unavailable because of:

Maintenance
Updates
Security work
Hosting failures
Network problems
Third-party infrastructure failures
Technical incidents
Events outside our reasonable control

We may modify or update Services over time.

Where a paid Service is materially affected, we will act consistently with applicable contractual and consumer rights.

17. Updates

Software may require updates for:

Security
Compatibility
Bug fixes
Legal compliance
Performance
Feature improvements

You may need to install or accept updates to continue using certain functionality.

We will not use this clause to remove consumer rights that cannot lawfully be excluded.

18. Third-Party Links

Our website may contain links to independent third-party websites or services.

Such links are provided for convenience and do not necessarily constitute endorsement.

We are not responsible for independent third-party websites, their content, security, availability, or privacy practices.

You should review their terms before using them.

19. Feedback

If you voluntarily provide suggestions, comments, or ideas about our Services, we may use that feedback to improve our products and services.

You retain ownership of any intellectual property rights that you already hold.

By submitting feedback, you grant us permission to use it for legitimate product development and improvement without an obligation to compensate you unless otherwise agreed.

20. Personal Information

Our handling of personal information is described in our Privacy Policy.

Where applicable, we process personal data in accordance with UK data protection requirements.

Use of our Services does not constitute consent to every form of processing; our processing will rely on the appropriate lawful basis described in our Privacy Policy.

21. Errors and Inaccuracies

We take reasonable steps to keep product descriptions, prices, compatibility information, and other website content accurate.

However, occasional errors may occur.

We may correct genuine errors and update information where reasonably necessary.

Nothing in this section permits us to unfairly alter a consumer contract after it has been formed.

22. Disclaimer

To the extent permitted by applicable law, we do not guarantee that:

Every Service will operate without interruption
Every software feature will be compatible with every device
System-generated results will always be accurate
Third-party services will remain continuously available
Every product will meet subjective personal preferences

However, nothing in these Terms excludes statutory guarantees or remedies that apply to consumers.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Liability that cannot legally be excluded
Mandatory consumer rights

For business users, and to the fullest extent permitted by law, Branexa Limited will not be liable for indirect or consequential losses, loss of profits, loss of business, or loss of opportunity arising from use of the Services, except where such liability cannot lawfully be excluded.

For consumers, liability limitations apply only to the extent permitted by applicable law.

Consumer terms must be fair and transparent, and unfair contractual terms are not binding on consumers.

24. Business Users

If you use the Services wholly or mainly for business purposes, you confirm that you have authority to enter into these Terms on behalf of the relevant business where applicable.

Additional commercial terms may apply to enterprise, team, or business licences.

25. Suspension and Termination

You may stop using our Services at any time.

We may suspend or terminate access where reasonably necessary because of:

Material breach of these Terms
Fraud
Security threats
Unlawful activity
Non-payment
Sanctions requirements
Repeated abuse of Services

Where appropriate and reasonably possible, we may provide notice before termination.

Termination does not affect rights or obligations that arose before termination.

26. Sanctions and Trade Compliance

Branexa Limited operates from the United Kingdom and must comply with applicable UK sanctions and trade restrictions.

You must not use our Services where providing those Services would cause Branexa Limited to breach applicable sanctions laws or legally binding trade restrictions.

We may refuse, suspend, restrict, or cancel access or transactions where reasonably necessary to comply with sanctions obligations.

Sanctions screening may include reference to the UK Sanctions List, which identifies persons and entities subject to UK sanctions measures.

We do not rely solely on U.S. OFAC rules as the governing sanctions framework for Branexa Limited, although other countries’ sanctions may apply where legally relevant.

27. Changes to These Terms

We may update these Terms where reasonably necessary to reflect:

Changes to our Services
Security requirements
Legal or regulatory changes
New functionality
Operational changes

Where a change materially affects an existing paid contract, we will provide notice where required and will not remove mandatory consumer rights.

The updated version will display a revised “Last Updated” date.

28. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining Terms will continue to apply.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean we waive our right to enforce it later.

30. Governing Law

These Terms and your use of our Services are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply based on your place of residence.

If you are a consumer, you may also have the right to bring proceedings in the courts that have jurisdiction under applicable consumer law.

Nothing in this clause removes legal protections that cannot lawfully be excluded.